FAQ & SHOP POLICY

Where are your products made?  

Each and every piece is designed, hand cut and sewn in North Carolina.  We take pride in making quality garments that last using traditional techniques. Our small batch production sell quickly so if your item is on back order, you may wait up to 2 weeks for your order to ship. 

What fabric do you use?

We use high quality jersey fabrics that are soft and comfortable to wear and play in. Fabric content is provided on every product details page. To learn more about our environmentally responsible fabrics, please visit Our Fabrics link.

How should I care for my dress?    

Due to the type of fabrics we use, you can rest assured your garment will wash and wear beautifully. For all garments, we recommend machine wash cold/tumble dry low (or hand wash and line dry to give mother earth a hug!)

What is your shipping policy?   

DOMESTIC USA SHIPPING 

FREE SHIPPING on ALL  Domestic USA orders over $50

Domestic USA Flat rate of $5 for orders under $50                 

In stock items are shipped within 1-4 days of purchase excluding holidays or weekends.  Small orders ship via USPS First Class and multiple item orders typically ship via USPS Priority Mail depending on weight. Your cart will automatically update shipping costs as you proceed through checkout.  This is subject to change due to promotions. For special shipping request, please contact us.  

**We want to keep your shipping cost as low as possible. INSURANCE is OPTIONAL at an additional cost. We are not responsible for lost or damaged packages. Unfortunately packages CAN go missing, so please take that into consideration. If you'd like to add insurance, please contact us through the contact form and we will adjust the cost for you!

INTERNATIONAL SHIPPING

We ship worldwide. Your cart will automatically update shipping costs as you proceed through checkout.  International shipping generally takes anywhere from 7-21 business days, though may take longer. It is the responsibility of the purchaser to pay all customs and duty fees. Should you deny any charges, your order will be considered 'abandoned' and will not be refunded or replaced. Occasionally a package may get lost in transit. We DO NOT accept responsibility for missing or lost packages shipped overseas. Lost or missing packages will not be replaced. 

Should you like to insure your order, please contact us prior to purchase so we can arrange another shipping method for you. 

Should your order contain any back-order items, your entire order will be held and shipped in its entirety. 

* WE WILL NOT ALTER CUSTOMS FORMS to reflect a value different than the amount paid by the purchaser as doing so is a federal offense. 

Will I receive a tracking number?

YES! We send a separate email with tracking. Please check spam or junk if you don’t see the tracking email in your regular inbox. 

What if my order is sold out?

In the event your purchase is sold out, we will make every effort to fill your order if the fabric is still available in our studio. Otherwise, we will promptly issue a full refund at your request.

What is the return policy?

We are confident you will love your OLIVE + LOU! Our motto is comfort, quality and style and our goal is for every order to represent that. However we understand mistakes, change of heart, fit issues, etc. happens. Whatever the reason may be, we will be happy to accept a return/exchange when it falls under our policy outlined below.

Returns
Returns are accepted within 10 days of receipt, as long as it is unworn and unwashed, and in the original packaging including a receipt or proof of purchase. Shipping costs on returns are the buyer’s responsibility; unless the return is a result of our error (you received an incorrect or defective item, etc.) Please email us at help@oliveandlou.com for further instructions before making any returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and a credit will be applied to your credit card or original method of payment.  If the return is not a result of an error on our part, the shipping cost will be deducted from your refund.  Please allow time for package transit and a week to process your refund. 

Final sale (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
To make an exchange, send us an email at help@oliveandlou.com for further instructions.

Can I exchange my item for another color or size? 

If we have it in stock, yes! The returned item must be in new condition with tags attached. All shipping costs will be the responsibility of the customer. 

Do you offer sales and discounts?

We love sharing sales, promotions, giveaways etc. on Instagram and Facebook. Be sure to follow us to stay in the loop!

Let's get social!

Share your little one's unique style in our OLIVE + LOU's!  Send photos or videos to haley@oliveandlou.com or post to Instagram and tag

@oliveandlouclothing / hashtag #myoliveandlou